October 19, 2015

FAQ

Frequently Asked Questions
Q. What is the criteria for receiving equipment?
A. Our goal is to provide computers to students, seniors, non-profit organizations, and people who could not otherwise afford technology.

Q. Why must each request be approved?
A. For liability reasons, we research all organizations requesting equipment. We do our best to ensure our recipients are legitimate and are not involved questionable or criminal activities.

Q. What if I receive a computer that doesn’t work?
A. We test every unit, so it’s rare that a computer will not work. However, if something is not to your satisfaction, let us know and we will be happy to provide a replacement computer.

Q. If I donate equipment, can I get a tax deductible receipt?
A. Yes. We provide tax deductible receipts for all contributions.

Q. Do you accept ANY type of computer equipment?
A. Yes, but not printers.

Q. What if I want to donate my broken computer?
A. Bring it in! Our volunteers work hard to test each piece of equipment and can fix most problems.

Q. What happens to equipment that you cannot fix or parts you cannot use?
A. We have a cooperation with an organization called Hank’s Recycling that takes anything we cannot use. They break down the machines or parts and recycle all metal and plastic to the local recycling company.

Q. Do you accept monetary donations?
A. Yes. We accept checks mailed directly to the address on our Contact Us page, or you can make a tax-deductible online donation through Paypal on our Make a Donation page.

Q. Is it safe to make online donations?
A. Certainly. Paypal is a reputable company that works hard to keep all transactions secure.

Q. Do you sell my contact information to other non-profit organizations?
A. Absolutely not. In order to maintain a favorable relationship with the community we do not give or sell donor information to anyone. You can donate with confidence to Computers Advancing Education, Inc!

Q. If you are a non-profit organization, how are monetary donations spent?
A. We use donations to purchase office supplies (letterhead, labels, stamps, paper, pens, pencils, business cards) to keep our lab running. We also need to buy software licenses in order to test the computers. Sometimes we may need to purchase replacement parts if we don’t have them in stock.

Q. Can you fix my non-donated personal computer?
A. Yes, at a minimal charge.